Key IVR
IdentityPixel
AJC
Know the next step.
Keep things moving.
From preparing an application to finding the right support contact, get a clearer view of what happens next and who is responsible for each part.
Prepare. Apply. Understand who to contact.
- Preparing to applyUnderstand the proposal and information needed.
- Application in progressFollow the provider’s verified process.
- Already taking paymentsFind the support route for the arrangement.
Start with the question.
Find the right route.
Requirements or application
Speak to Forthwise about product fit, the proposal or a question about the application journey.
Call 03330 067797Equipment or account issue
Use the support route supplied in your merchant agreement. It identifies the team responsible for technical and account help.
Unsure where to begin? Forthwise can help clarify the route.
Documents or verification
Use the verified provider process for identity, banking and application documents.
Never send card data, passwords or identity documents through this website form.
Keep the application
moving with clarity.
Merchant applications can involve business checks, identity verification, commercial documents and equipment arrangements. Understanding who needs what helps you prepare, while keeping sensitive information within the provider’s secure process.
- Have your business information and proposed payment use ready.
- Complete identity and banking checks through the provider’s secure process.
- Keep agreement and support details available for the next step.
A clear route.
From conversation to action.
- 01
Prepare
Understand the proposal and gather the required business details.
- 02
Verify
Complete the provider’s business, identity and bank checks.
- 03
Review
Read the applicable charges, terms and agreement before signing.
- 04
Activate
Follow the provider’s instructions after approval and enablement.
the conversation.
Start with your business.
Make the next step clearer.
Speak directly with Mark Kelly about the payment arrangement your business needs. A short outline is enough to start.
Clarity before commitment. Product fit, provider checks and the applicable terms are discussed before a merchant application progresses.
Useful questions.
Clear answers.
Can Forthwise guarantee application approval?
No. The provider makes the underwriting and acceptance decision after reviewing the business and required information.
Where do I send identity or banking documents?
Only through the provider’s verified secure process. Do not submit them through this website form or an ordinary enquiry email.
Who handles a fault with my terminal or account?
Use the technical or account support route supplied with your merchant agreement. Forthwise can help clarify the appropriate contact if you are unsure where to start.
When will funds reach my bank?
The settlement schedule, cut-offs, exceptions and any applicable charges are set out in the provider arrangement. Check those terms for your account.
Can I ask Forthwise an onboarding question?
Yes. Contact Mark with a short explanation and the stage you have reached. Please leave out card data, passwords, bank details and identity documents.