IdentityPixel
AJC
Secure Payments Technology PartnerMake secure payments easier to navigate.
Forthwise helps organisations clarify secure-payment requirements and identify the right route across assisted, digital and automated journeys—before suitable opportunities are introduced to Key IVR.
Independent assessment. Specialist technology.
ForthwiseAssess and qualify
Clarify the payment problem, customer journey, operational need, security priorities, systems and measures of value.
Key IVRScope, supply and support
Confirm the appropriate technology, integration and implementation approach, then provide ongoing specialist support.
Payment security that works with the journey.
The right design can reduce unnecessary exposure while making it easier for customers to pay and easier for teams to manage the result.
Security & scope
Reduce the places sensitive payment data touches people, systems and processes.
Payment completion
Remove avoidable friction across assisted and self-service collection journeys.
Channel choice
Connect voice, digital messaging and web channels around customer need.
Efficiency
Reduce manual handling and make payment outcomes easier to reconcile.
Integration
Assess how the payment journey needs to connect with existing systems and providers.
Visibility
Make journey performance and payment outcomes more useful to operational teams.
Three secure-payment routes. One connected requirement.
Agent-assisted DTMF payments
Allow a customer to enter card details using their telephone keypad while the agent remains in the conversation without seeing or hearing the sensitive data.
- Live-agent payment journeys
- DTMF masking and secure capture
- Contact-centre workflow considerations
Click-to-Pay collections
Send customers to secure, fully branded payment pages with 3D Secure support through the digital channel that best fits the collection journey.
- Branded landing pages
- 3D Secure payment journeys
- Digital collection links
Automated Payment IVR
Provide secure telephone self-service so customers can make payments without an agent, including outside normal contact-centre hours.
- 24/7 telephone self-service
- Automated voice journeys
- Payment status and reporting
Meet customers in the channel they are using.
Payment journeys can begin through outbound voice, SMS, email or WhatsApp, or be supported through web chat and chatbot experiences. Forthwise helps determine which channel mix serves the customer, collection objective and operating model.
Technology needs to fit the operating reality.
Payment methods
Confirm the payment options appropriate to the journey, customer and provider landscape.
Systems & integrations
Map the touchpoints across contact-centre, CRM, payment and operational systems.
Reporting & outcomes
Define the status, reconciliation and performance information teams need to act.
A focused route from problem to qualified scope.
- 01
Understand
Clarify current channels, customer needs and the main payment problem.
- 02
Map
Identify data flow, systems, operational dependencies and security priorities.
- 03
Qualify
Test fit, volumes, value, constraints and intended outcomes.
- 04
Introduce
Bring Key IVR into a clear conversation with the right context.
- 05
Scope
Confirm solution, integration, implementation and support requirements.
Start with the payment journey, not the product.
Share enough context for Forthwise to understand the current position and make the first conversation useful. All enquiries come to Forthwise before any introduction is made.
Independent first conversation. Forthwise will assess fit clearly and will not force a technology route where it is not appropriate.
Useful questions. Clear answers.
Does Forthwise supply the Key IVR technology?
Forthwise assesses and qualifies the requirement. Key IVR scopes, supplies and supports the technology. The respective roles will be made clear before work proceeds.
Will this automatically reduce our PCI DSS scope?
Secure capture can help remove sensitive card data from parts of the environment, but the actual scope depends on the complete payment journey, systems and controls. That position must be assessed rather than assumed.
Can one solution support several channels?
Key IVR supports assisted, automated and digital payment journeys. Forthwise will help determine which combination is proportionate to the customer and operating requirement.
Is Agentic AI available now?
It is presented here as a developing direction. Specific capability, availability and scope will be confirmed with Key IVR before it forms part of any recommendation.