Key IVR
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What are you paying for?
Look at the whole picture.
Transaction rates tell part of the story. Equipment, monthly charges, contract terms and the way your team works complete it. Review the arrangement before deciding whether to change.
Transactions + equipment + terms + operating fit
Look beyond the rate.
Understand the arrangement.
| Area | Useful information | Question to resolve |
|---|---|---|
| Transactions | Card mix, volumes and per-payment fees | What is the cost for your actual activity? |
| Equipment and monthly fees | Rental, minimums and additional services | Which charges apply beyond the headline rate? |
| Contract | Term, notice, renewal and exit costs | What would changing involve? |
| Operations | Channels, reconciliation and support | Does it fit the way your team works? |
No savings promise or instruction to cancel a current agreement. Understand the options before making a commitment.
The decision may be to stay.
Make it an informed one.
A review is useful even when changing provider is not. Understand what you have, identify the questions worth asking and consider potential switching costs before committing to a different arrangement.
- Understand the existing provider, equipment and payment channels.
- Compare relevant fees and terms on a like-for-like basis.
- Identify questions to resolve before changing anything.
A clear route.
From conversation to action.
- 01
Outline
Tell us about your business, provider and current concerns.
- 02
Gather
Agree which statements and terms are useful, and how to share them.
- 03
Compare
Review the commercial and operational fit together.
- 04
Decide
Discuss whether to stay, clarify terms or explore a new arrangement.
the conversation.
Start with your business.
Make the next step clearer.
Speak directly with Mark Kelly about the payment arrangement your business needs. A short outline is enough to start.
Clarity before commitment. Product fit, provider checks and the applicable terms are discussed before a merchant application progresses.
Useful questions.
Clear answers.
Will you always recommend switching?
No. Changing provider only makes sense when the commercial terms, operating fit and switching implications justify it. Retaining the current arrangement may be the sensible option.
What should I prepare?
The provider name, payment channels, approximate monthly card turnover, equipment costs and contract dates are useful starting points. We can agree any further documents during the conversation.
Do I upload statements here?
No. Use this form for a short outline only. We agree an appropriate way to share any statements or contract documents afterwards.
Can you promise savings?
No. Any cost comparison depends on the information available, transaction mix and applicable terms. We consider potential switching and exit costs too.
Does the review commit me to a new provider?
No. The initial discussion helps establish the requirement and a suitable next step. Any further review work, proposal and commercial commitment are agreed separately.