Business process consultancy · UK-wide

Less friction.
Better flow.

Business process consultancy that makes the work visible, finds the bottlenecks and helps your team move forward with clearer ownership.

Your first hour with Mark is free.

Bring one operational challenge. Use your first hour with Mark to explore the bottleneck, challenge assumptions and discuss a practical next step.

Request your free first hour

One focused conversation. No obligation. Any further work is scoped and priced separately.

Independent consultancyDirect access to MarkUK-wide support
Meet Mark. Explore the fit.

Start with your process problem

Tell Mark what your business does, which process is causing friction and what you would like to improve.

Read our privacy policy. Request a conversation; a time is agreed with Mark afterwards.

Submitted securely through Jotform to Forthwise.

Experience that brings context to the decision.

30+years of commercial leadership
15+years in payments
PCI Security Standards CouncilPCIPpayments industry credentials
Chartered Institute of Credit ManagementFCICMcredit management expertise
Illustrative Forthwise process consultancy working scene
The challenge

Too many handovers.
Too much rework.

When a task moves between people, departments or systems, small gaps become recurring delays. Work gets duplicated, responsibility becomes unclear and the same issues return. A focused process review helps you see what is really happening before investing in another fix.

  • The same information is entered more than once.
  • Requests stall because the next step has no clear owner.
  • Workarounds have become the normal way of working.
Practical value

From pressure to practical progress.

Each engagement is shaped around the decision, the evidence available and the value that needs to become visible.

01

Fix

Remove bottlenecks, duplicate steps and gaps in ownership.

02

Improve

Improve internal flow, accountability and operational control.

03

Save

Reduce avoidable handling effort, rework and recurring issues.

04

Build

Create a clear process map, priorities and an improvement plan.

Scope & outcomes

A focused review.
A useful way forward.

Start with the workflow that causes the most friction. Agree a proportionate scope, make the current process visible and prioritise changes your team can act on.

  • Current-state process mapping
  • Bottlenecks and avoidable steps
  • Internal handovers and dependencies
  • Roles and decision ownership
  • Rework and exception handling
  • Systems and control gaps
  • Prioritised improvement actions
  • Measures and follow-through
Further work is agreed separately.
Assess progress through cycle time, handover quality, rework and avoidable handling effort. Agree the useful measures for your process; results depend on the evidence and changes implemented. Consultancy and process review. Any software implementation, specialist delivery or ongoing support would be agreed separately.
Discuss your next step
Forthwise planning and measurable outcomes for Customer and Operational Process Reviews
Meet your consultant

Start with the problem.
Work towards clarity.

You work directly with Mark Kelly, Forthwise’s principal consultant. An independent view connects the operational detail to the commercial decision - without turning every issue into a large transformation programme.

Proposed service quote - for Mark’s approval
“Before adding another system, I want to understand where the work gets stuck. Clear ownership and a practical next step are often the best place to start.”
Draft wording for Mark Kelly, Principal Consultant
Mark Kelly, Forthwise principal consultant
Mark Kelly · PCIP, FCICM30+ years of commercial leadership
One hour. One real challenge.

What we can cover together.

01 / YOUR FREE FIRST HOUR

Understand the workflow

Explain where work starts, who it passes through and where delays or rework appear.

02 / YOUR FREE FIRST HOUR

Challenge the bottleneck

Explore whether the problem sits in ownership, handovers, controls, systems or the process itself.

03 / YOUR FREE FIRST HOUR

Choose a next step

Discuss what a focused review would need to cover and whether Forthwise is the right fit.

A clear start.
No obligation.

Yes. The first hour with Mark is free, with no obligation to commission further work. It is a focused initial conversation, rather than a complete process audit or implementation project.
Yes. Mapping a specific workflow can be a useful starting point. Mark will discuss the boundaries, people and evidence needed before agreeing any paid mapping work.
No. Bring the problem and the context. The first conversation helps clarify what needs investigating before selecting a tool or committing to a larger project.
If further support would be useful, Mark will explain a proposed scope and price for your approval. The free hour does not commit you to a retainer or further work.
Assess progress through cycle time, handover quality, rework and avoidable handling effort. Agree the useful measures for your process; results depend on the evidence and changes implemented.
Request your free first hour

Prefer to call? 03330 067797